Our Company focuses completely on our customer’s/Direct seller’s satisfaction. In case of any dissatisfaction, manufacturing or packaging defect, customers/Direct sellers can return/exchange the product.

Following products shall not be eligible for return or replacement

• Damages occurred due to misuse of product;
• Products with missing tags and invoice
• Incidental damage due to malfunctioning of product;
• Products with tampered or missing serial/UPC numbers;
• Any damage/defect which are not covered under the manufacturer's warranty;
• If garments are used, altered, washed, soiled or damaged in any way.

Exchange :

Your order will be exchanged for a new identical product of a different size or color in the case of garments. Your product will be eligible for exchange if deficiency reported within 24 hours of receipt of product.

Return Policy

We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.

To be eligible for a return:
The item must be unused and in its original packaging.
You must provide the receipt or proof of purchase.
To initiate a return, send us an email. Once your return request is approved, we will provide you with instructions on how and where to send the item.

Please note:
Items returned without prior authorization will not be accepted.

Replacement Policy

If you receive a damaged or defective item, please report it to us within 48 hours of delivery along with photos/videos as proof.
Once we receive and inspect the returned item:
We will confirm the eligibility for a replacement.
If approved, a replacement will be delivered within 7-10 business days.
Replacements are subject to stock availability. If a replacement is not available, we may offer a refund or an alternative item.

Refund Policy

After we receive and inspect your return, we’ll notify you via email or message regarding the status of your refund.

If approved:
Your refund will be credited automatically to your original method of payment within 10 business days.
You will receive a confirmation once the refund is issued.

Please note: Your bank or credit card provider may take additional time to reflect the refund in your account.
Shipping charges (if any) are non-refundable unless the return is due to our error (e.g., defective or wrong item).

Cancellation Policy :

In case of dissatisfaction or some other reasons customer feels like cancelling the order placed then they have full liberty to cancel their product order. Our Policy for the cancellation and refund will be as follows:

Confirmed/placed orders can be cancelled only before shipment/dispatch.

For Cancellation of confirmed/placed order, user can request cancellation from his/her user account or please contact us on our Customer care no: +91 85708 57087 or write to us at info@drkooin.in

In case the product is shipped/dispatched, then above stated exchange/return policy need to be followed Requests received later than 5 business days prior to the end of the current business month will be treated as cancellation for the next business month.

Non-Receiving of the Refunds :

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet,
Please contact us at info@drkooin.in or customer care no: +91 85708 57087

Shipping :

In case of manufacturing defect or delivered product is different from order product, we will exchange the product without charging return shipping cost. In case of return, you will be responsible for paying for return shipping costs. On approval, your refund will be credited after deducting cost of return shipping and other charges for refund.

Buy Back Policy :

The Company provides a Buy Back Policy to the Direct sellers who wishes to resign from his/her Direct seller ship and return any Dr. Kooin Enterprises Pvt. ltd. products that are in good condition, useable, resale-able, restock-able, unopened, unaltered and must have a shelf life of at least 1 year.

If the Direct seller resigns within 30 days from the purchase of the products, Dr. Kooin Enterprises Pvt. ltd. shall provide a full refund for the products to the Direct seller and the amount refunded will be equal to Direct seller cost of the products being returned, After deducting total incentive paid out by the Company on the original purchase.

If the Direct seller resigns from his/her Direct seller ship after the expiry of 30 days from the date of purchase of products from Dr. Kooin Enterprises Pvt. ltd., the amount refunded will be equal to direct seller cost of the products being returned, less total bonus/ incentives paid out by the Company on the original purchase and less 10% service charge.

The Buy Back policy is designed to impose upon the sponsor and the Company. The obligation to ensure that the Direct seller is buying products wisely.